FAQ

Are you tired of battling stubborn cheek acne or out-of-control breakouts? Say goodbye to complex 3-step treatments and hello to Truly Clear—a revolutionary, 1-step, plant-based acne solution. Specially formulated to target acne-causing bacteria, Truly Clear helps eliminate breakouts while preventing future ones. Experience deep pore cleansing, gentle exfoliation, reduced pore size, and balanced, healthy skin—all in one easy step.

Truly Clear is 98.42% natural, vegan-friendly, gluten-free, and powered by the FDA-registered acne-fighting ingredient salicylic acid. Packaged in 100% recyclable paper to protect our oceans from plastic waste, it’s an eco-conscious choice you can feel good about. Try Truly Clear for 30 days risk-free—if you’re not satisfied, we’ll refund your purchase (less shipping). Say goodbye to cheek acne and hello to clear, radiant skin with Truly Clear!

No, Truly Clear is free from harmful and unnecessary ingredients commonly found in skincare products. Our formula excludes gluten, parabens, titanium dioxide, sodium lauryl/laureth sulfate (SLS/SLES), petrochemicals, alcohol, synthetic fragrances, benzoyl peroxide, diethanolamine (DEA), dioxanes, propylene glycol, triclosan, soy, and more. We consciously avoid over 2,400 potentially irritating or disruptive ingredients to ensure our products are safe for sensitive skin and effective at targeting acne without compromising your skin’s health. Truly Clear is designed to deliver clean, plant-based skincare that works with your skin—not against it.

Salicylic Acid: FDA Approved treatment for acne. The most common BHA (beta hydroxy acid) is medically used as an exfoliant and debriding agent.

Cocoate: Made from coconut oil, it cleans, moisturizes and softens skin while promoting healthy skin.

Palmate: Made from palm oil, it cleans, moisturizes, and softens skin while promoting healthy skin.

Sericin: Derived from the silkworm, studies have found that sericin immediately binds with the skin’s keratin, leaving skin supple and firm. It also binds with water to regulate moisture balance, diminishing the appearance of fine lines.

Açai berry: Holds antioxidant rich properties, allowing it to combat premature aging, nourish overall skin tone and fight inflammation.

Goji berry: Provide high levels of antioxidants and nutrients, promotes healthy skin.

Aloe Vera: A superb hydrator and soothing agent. Aloe Vera is extremely beneficial to skin that is damaged, dry, chapped or sun-exposed.

Hyaluronic acid: It plays a critical role in dermatologic health for several reasons. It has the unique ability to retain up to 1000 times its weight in water, making it a powerful dermal moisturizer. It binds water to skin cells, infusing them with the hydration they need to better do their job.

Sunflower oil: Sebaceous gland is responsible for acne formation. Excessive sebum production by sebaceous gland is the reason for acne formation. Sunflower oil will help to create a protective layer which will prevent the bacteria making any direct contact with the skin and thereby protecting the skin from further damage.

Shea Butter: For moisturizing the concentration of natural vitamins and fatty acids inShea butter makes it incredibly nourishing and moisturizing for skin. It reduces Inflammation.
Marine Collagen: We use only marine collagen made from sea kelp. It can make the skin look smoother and firmer, which will boost skin elasticity. Keeping up with marine collagen consumption will allow your skin cells to renew and repair as normal.

Peppermint Oil: Is a natural source of menthol which helps wake up tired, dull skin. It’s also a great source of vitamins and minerals and has a natural ability to soothe.

Vitamin A: Strengthen the protective tissue of the skin. A deficiency of vitamin A may cause acne.

Vitamin E: An antioxidant that enhances healing and tissue repair. Can prevents cell damage by inhibiting the oxidation of lipids (fats) and the formation of free radicals.

Yes, all Truly Clear products, including the acne bar and acne patches, are completely gluten-free. This makes them a safe and effective choice for individuals with gluten sensitivities or celiac disease. Our formulas are carefully crafted to exclude gluten and other potentially irritating ingredients, ensuring they are suitable for all skin types, including sensitive skin. By choosing Truly Clear, you’re opting for a clean, plant-based skincare solution that prioritizes your health and delivers powerful results without compromise.

Truly Clear offers more than just an effective solution for fighting acne—it’s a comprehensive skincare treatment that promotes overall skin health and enhances your skin’s appearance.

Truly Clear is more than just an effective acne solution—it’s a versatile skincare treatment that promotes overall skin health and addresses common concerns like shaving irritation, redness, and ingrown hairs.

Each Truly Clear bar is enriched with a powerful blend of vitamins, minerals, amino acids, and plant-based moisturizers that nourish your skin, reduce signs of aging, and minimize the effects of stress on your skin’s surface. Its gentle formula is perfect for soothing post-shaving irritation, preventing razor bumps, and reducing redness caused by ingrown hairs. Truly Clear’s salicylic acid works to exfoliate dead skin cells, deeply cleanse pores, and maintain a healthy pH balance, ensuring smoother, healthier skin.

Safe for daily use from head to toe, Truly Clear’s luxurious lather delivers comprehensive care for all skin types. Whether you’re combating acne or looking for relief from shaving-related issues, Truly Clear provides the holistic skincare solution your skin deserves.

Aloe vera is a powerhouse ingredient in skincare, especially for acne-prone skin, thanks to its natural healing properties. Known for its anti-inflammatory and antibacterial effects, aloe vera helps soothe irritated skin, reduce redness, and prevent the growth of acne-causing bacteria. This makes it an effective ally in the fight against breakouts.

Beyond its antibacterial benefits, aloe vera is rich in antioxidants and vitamins that nourish and hydrate the skin, promoting a healthy, clear complexion. In Truly Clear’s formula, aloe vera is carefully blended with other natural ingredients to create a gentle yet effective acne treatment that works well on its own or alongside traditional acne medications.

Truly Clear’s aloe vera-infused formula is safe for all skin types, making it the ideal solution for anyone seeking to combat acne while maintaining balanced, healthy skin. With its soothing and hydrating properties, aloe vera helps Truly Clear deliver results you can trust.

Yes, stress can lead to acne flare-ups. When you’re stressed, your body produces more androgens—hormones that stimulate oil glands and hair follicles in the skin. This excess oil can clog pores and trigger breakouts, which is why stress acne often becomes a recurring issue during periods of constant stress.

Truly Clear is specifically designed to combat stress-related acne. Its non-comedogenic formula ensures it won’t clog your pores, while its powerful plant-based ingredients work to deeply cleanse and rid pores of excess oil and impurities. By targeting the root causes of stress acne, Truly Clear helps eliminate breakouts and promotes a clearer, healthier complexion.

Choose Truly Clear for a simple and effective solution to stress-induced acne, with results you can trust.

Yes, skin purging is possible and completely normal when using Truly Clear. In some cases, your acne may appear to get worse before it gets better, but this is a temporary phase as your skin adjusts to the treatment. Purging occurs when effective skincare products, like Truly Clear, accelerate the removal of trapped oil, bacteria, and dirt from beneath the skin’s surface.

This process can lead to more frequent breakouts, sometimes in new areas, with pimples that are larger or more inflamed than usual. While this may feel discouraging, it’s actually a sign that your skin is responding to the treatment and beginning the healing process. Purging typically lasts four to six weeks as your skin adjusts. If it continues beyond six weeks, we recommend consulting a dermatologist.

Many users in our community have shared that Truly Clear helped purge their skin of acne, ultimately leading to clear, healthy skin over time. Stick with Truly Clear’s 1-step, plant-based formula for a faster and more effective path to lasting results. Remember, clearer skin is just around the corner!

Environmental acne is caused by external factors like pollution, toxins, and debris that clog pores and trigger breakouts. Truly Clear is a plant-based acne treatment bar specifically designed to combat environmental acne and restore skin health.

Formulated with salicylic acid, Truly Clear works to deeply cleanse pores, remove impurities, and gently exfoliate dead skin cells. Its unique formula also helps maintain a healthy pH balance, which is essential for preventing future breakouts. By addressing the root causes of environmental acne, Truly Clear promotes a clearer, healthier complexion while being safe for all skin types.

Choose Truly Clear to protect your skin from environmental damage and achieve long-lasting results with its powerful yet gentle formula.

Truly Clear is a smarter, more effective alternative to Proactiv for treating acne. Here’s why:

1. One-Step Simplicity vs. Multi-Step Complexity

Unlike Proactiv’s 3-step system, which can take up to 45 minutes to apply, Truly Clear is a revolutionary 1-step solution that works in under 5 minutes. This saves you time while delivering powerful acne-fighting results.

2. Gentle, Plant-Based Formula

Truly Clear uses salicylic acid combined with natural botanical extracts to target acne-causing bacteria gently and effectively. Proactiv relies heavily on benzoyl peroxide, a harsh chemical linked to concerns about benzene contamination under certain conditions. Truly Clear avoids these risks while reducing inflammation and promoting healthy skin without irritation or sensitivity.

3. Reduced Risk of Side Effects

Proactiv’s chemical-based treatments often cause dryness, redness, or peeling. Truly Clear’s plant-based ingredients are carefully selected to minimize side effects, making it ideal for individuals with sensitive skin or those prone to irritation.

4. Natural Healing and Skin Rejuvenation

Truly Clear’s formula not only treats active breakouts but also nourishes the skin with natural healing properties that help reduce the appearance of acne scars and improve overall skin health.

5. Eco-Friendly and Sustainable

Truly Clear supports sustainability by using plant-based ingredients and eco-friendly packaging, making it a more environmentally conscious choice compared to Proactiv’s traditional approach.

6. Holistic Skincare Approach

Truly Clear takes a holistic approach by focusing on both treating acne and nourishing the skin for long-term health. This balanced method promotes clearer skin while improving its overall quality and resilience over time.

With Truly Clear, you get a fast, simple, and eco-friendly skincare solution that’s just as effective as Proactiv but far more convenient, safer for your skin, and better for the planet.

Truly Clear simplifies your skincare routine with its unique one-step formula that works quickly and effectively. Unlike multi-step systems, Truly Clear cleanses, treats, and nourishes your skin in less than 5 minutes, saving you time while boosting your confidence with healthy, radiant, and soft skin.

How to use the Truly Clear acne bar:

• Use as your only cleanser.
• Wet the bar with warm water.
• Apply to your face, back, or chest in the morning and evening.
• Leave the cleanser on your skin for 3–5 minutes to let the active ingredients work.
• Rinse thoroughly with warm water.
• If you experience dryness or peeling, reduce usage to once daily.
• Avoid using toner or astringent while using Truly Clear.
• Keep the bar dry when not in use to maintain its longevity.

Truly Clear’s plant-based formula is gentle yet powerful, making it suitable for all skin types while eliminating acne-causing bacteria and promoting a clear complexion. With Truly Clear, you’ll enjoy a faster, simpler skincare routine that delivers lasting results.

Truly Clear hydrocolloid acne patches are a simple and effective way to target blemishes and promote healing. These patches work by absorbing excess oil and impurities while protecting the affected area from irritation. Follow these steps for optimal results:

How to use Truly Clear hydrocolloid acne patches:

1. Clean your face, chest, or back with the Truly Clear acne bar to remove dirt and oil.
2. Ensure your hands and the blemish area are clean and thoroughly dry.
3. Place the patch directly over the blemish and gently press the edges to seal it securely.
4. Leave the patch on for 6–8 hours to allow it to work effectively.
5. To remove, wash and dry your hands, then grasp the edge of the patch and stretch it until it releases from your skin.
6. Clean the affected area again with the Truly Clear acne bar.
7. Repeat as needed until the blemish is healed.

Truly Clear hydrocolloid patches are designed to speed up recovery, reduce redness, and protect your skin, making them an essential addition to your acne-fighting routine.

• Start by washing your face with Truly Clear acne bar
• Identify the target area and apply the patch
• The patch dissolves active ingredients into the skin through body temperature
• Leave the patch on for 6-8 hours for maximum effectiveness
• When removing the patch, wash and dry your hands first
• Grasp the edge of the patch and gently peel it away from the skin
• Repeat the process as needed to address your concerns

Truly Clear’s silicone wrinkle-fighting patches, made from German-sourced medical-grade silicone, are designed to smooth wrinkles and fine lines while hydrating and rejuvenating your skin. Follow these step-by-step instructions to maximize their effectiveness:

How to Apply the Silicone Wrinkle-Fighting Patches:

1. Cleanse and Dry Your Skin: Thoroughly cleanse your skin and ensure it is completely dry. Avoid using oils, creams, or serums on the area where the patch will be applied.
2. Prepare the Patch: Remove the patch from its pouch and carefully peel off the plastic film. Retain the plastic film for storage.
3. Apply the Patch: Smooth the patch over the wrinkle or targeted area, pressing gently to adhere it securely to your skin.
4. Wear Time: For best results, wear the patch overnight or for a minimum of 3 hours. Applying before bed and leaving it on all night ensures optimal results. The patch is comfortable and stays in place while you sleep.

How to Remove the Patch:

1. Gently lift one edge of the patch and slowly peel it away from your skin.
2. Hold your skin taut with one hand while removing the patch to prevent tugging or discomfort.
3. Rinse any residue off with water and pat your skin dry if needed.

How to Store the Patch:

1. After use, place the patch back onto its plastic film to maintain its shape and adhesive properties.
2. Store in a clean, dry place until your next use.

Truly Clear’s silicone wrinkle-fighting patches are reusable and designed for long-lasting performance, making them an eco-friendly and effective solution for reducing wrinkles and promoting smoother, younger-looking skin.

The Swirl Scrubber is a revolutionary body scrubber designed to elevate your skincare routine with gentle exfoliation, deep cleansing, and antimicrobial protection. Made from 100% food-grade silicone and infused with silver and zinc, it inhibits 99.9% of bacterial growth for a hygienic and effective cleansing experience. Follow these simple steps for optimal use:

How to Use the Swirl Scrubber:

1. Wet Your Skin and Scrubber: Begin by wetting your body and the Swirl Scrubber with warm water.
2. Apply Cleanser: Add your favorite Truly Clear cleanser or body wash to the smooth side of the scrubber.
3. Massage in Circular Motions: Use the scrubber to gently massage your skin in circular motions, focusing on areas that need extra attention like dry patches or rough spots.
4. Exfoliate and Stimulate Circulation: The scrubber’s triple-tier fins provide customizable exfoliation—long fins sweep away dead skin cells, shorter fins deeply cleanse pores, and micro-fins polish and smooth skin texture.
5. Rinse Thoroughly: Rinse your body and the Swirl Scrubber thoroughly after use to remove all residue.

Why Choose the Swirl Scrubber?

• Antimicrobial Protection: Infused with silver and zinc, it prevents bacterial growth for a cleaner experience.
• Eco-Friendly Design: Made from BPA-free, plastic-free silicone that’s durable and safe for all skin types.
• Customizable Exfoliation: The vortex-pattern fins adapt to your needs, offering gentle or targeted exfoliation as desired.
• Spa-Like Experience: Enjoy a luxurious cleansing routine in the comfort of your home while promoting healthy, glowing skin.

Care Instructions:

• After use, rinse the scrubber thoroughly with warm water to remove all residue.
• Hang the scrubber on the enclosed hanger provided in the box to allow it to air dry in a clean space. Its antimicrobial properties ensure it stays hygienic between uses.

The Swirl Scrubber is perfect for all ages and skin types, making it an essential addition to your self-care routine or a thoughtful gift for someone special. Experience smoother, healthier skin with this innovative skincare tool!

Order and Shipping Confirmation: You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

While we strive to ship orders within 24 hours, orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.

Where We Ship: We ship to U.S. addresses, including Alaska, Hawaii, and U.S. Territories, as well as Canada, the European Union (EU), Switzerland, Ireland, the United Kingdom (UK), and Japan. We also deliver to PO Boxes/APO/FPO addresses.

Additionally, we ship to the following countries and regions:

United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore

Shipping Costs:

United States:

• Standard shipping (5-9 business day transit) on all orders less than $40 before shipping is $8.50.
• Standard shipping is free for all orders of $40 or more before shipping.
• Expedited shipping (1-2 business day delivery) is available for $30 and is only applicable to shipping addresses within the contiguous United States.

Canada:

• Standard shipping to Canada may take 8-16 days.
• All orders less than $80 before shipping have a flat fee of $16.00.
• Standard shipping is free for all orders of $80 or more before shipping.

International shipping costs $25.

• Shipping to these locations is done through the best carrier suited for the destination.
• The transit time for these shipments is 8-16 days.

Please note that order processing may take up to 2 business days after the order is placed for all shipping methods.

We are not responsible for any taxes or duties imposed by the delivery country. Any applicable taxes or duties are the responsibility of the customer.

At Truly Clear, we understand that sometimes our products may not work for everyone. That’s why we offer a 30-day return policy for your convenience. To initiate a return, please contact us at support@trulyclear.com to request a Return Merchandise Authorization (RMA) number. Once you have received your RMA number, securely package your merchandise and include the RMA number on the outside of the package. We recommend using a trackable shipping method and purchasing shipping insurance for your own protection. Please note that the return shipping cost is the customer’s responsibility. Returns will be processed within 1-2 billing cycles after we receive your package at the address provided below.

To return your merchandise, please send it to: Truly Clear – RMA # xxxxxxx 285 Centerpoint Blvd. Pittston, PA 18640 USA

Please include a copy of your invoice or your name and shipping address as it appeared on the invoice for proper credit. We appreciate your understanding and cooperation in this process.

Managing your Truly Clear subscription is simple and can be done through your login area or by contacting customer support via email. Follow these steps to change, edit, or cancel your subscription:

Change, Edit, or Cancel Your Subscription:

1. Access Your Login Area: CLICK HERE
2. Contact Customer Support
3. Subscription Cancellation Policy
4. Order Modifications
5. Final Sale Policy

By following these steps, you can easily manage your Truly Clear subscription to suit your needs while ensuring timely updates or cancellations.