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Subscription Service

Truly Clear offers a subscription service which we offer at a reduced cost. You may choose from subscriptions of 1 month, 3 months, 6 months, and 12 months. You may adjust your subscription 21 days after placing your initial subscription order and not before. When you place an order, you enter into an agreement to receive the Product on an ongoing basis every 30 days. If you sign up for a subscription, then the Services will allow for recurring payments for periodic charges (“Subscription Service”). If you activate or update your Subscription Service through the Services, then you authorize us to periodically charge, on a going-forward basis and until cancellation of the recurring payments or your account, or until you request that the Subscription Service be cancelled by contacting customer service at support@trulyclear.com. The “Subscription Billing Date” is the date when you purchase your first subscription to the Subscription Service. For information about the Subscription Service fees, please visit www.trulyclear.com and log into your account. Your account will be charged automatically on the Subscription Billing Date all applicable fees for the next subscription period. Then, the subscription will continue unless and until you cancel or skip your subscription, or we terminate it. You must cancel your subscription 5 days before it renews in order to avoid billing of the next periodic subscription fee to your account. We will bill the subscription fee to the payment method you provide to us during registration (or to a different payment method if you change your account information).

Changing or Cancelling an Order

Our team works hard to process orders quickly (usually in the same day) so that you don’t have to wait. However, this also means that although we try our best to accommodate order modifications, we cannot guarantee them. 

Subscription cancellation and change requests must be received in your login area or via email.

You may cancel your subscription at any time after first placing an order with us by accessing your login area sending an email to support@trulyclear.com, provided at least 5 full business days prior to your next order and if you are not within any lock in period. If the order has been processed before you have cancelled, the order will still be delivered. Unfortunately, we cannot modify orders once they have been placed, including those included under our Subscription Service. All sales are final.

Returns & Exchanges:

Please do not send your purchase without contacting us at support@trulyclear.com. We accept returns within 30 days of the delivery date. To return your products, place the merchandise in a box with your original invoice and send it to us. If you don’t have your original invoice, please make sure to include your name and shipping address, as you believe it appeared on the invoice. You are responsible for the return shipping cost. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please allow 1 to 2 billing cycles from the day you return your package for your account to be credited.

All returns & exchanges should be shipped to:

Truly Clear – Returns
285 Centerpoint Blvd
Pittston, PA 18640 USA

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We refund the cost of goods sold less any Shipping & Handling fees. We will also notify you of the approval or rejection of your refund. If you receive a refund, the cost of return shipping will be deducted from your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.If you haven’t received a refund yet, first check your bank or credit card statement again. Contact your bank or credit card company- it may take some time before your refund is officially posted. If more than 14 days have passed and you still have not received your refund yet, please contact us at support@trulyclear.com.

Sale items:
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

While we strive to ship orders within 24 hours, orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.

Where We Ship

We currently ship to U.S. addresses including Alaska, Hawaii, and U.S. Territories. Including PO Boxes/APO/FPO addresses.

We also ship to Canada by DHL with the final mile delivery by Canada Post.

Shipping Costs

United States:
Standard shipping (5-9 business day transit) on all orders less than $40 before shipping is $6.00 and free for all orders of $40 or more before shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping. We use any combination of USPS, DHL, and UPS.

Expedited shipping is $15 for 2-3 Day delivery. Expedited shipping is only available to shipping addresses within the contiguous United States.

Canada:
We ship to Canada. All orders less than $80 before shipping is a $16.00 flat fee and free for all orders of $80 or more before shipping. Shipping to Canada may take 8-16 days. Please note that order processing may take up to 2 business days after the order is placed. We use any combination of DHL with the final delivery by Canada Post.

 

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