Terms & Conditions

SUBSCRIPTION SERVICE

Truly Clear offers a subscription service. You can adjust your subscription at any time. When you place an order, you enter into an agreement to receive the Product on an ongoing basis every 30 days. If you sign up for a subscription, then the Services will allow for recurring payments for periodic charges (“Subscription Service”). If you activate or update your Subscription Service through the Services, then you authorize us to periodically charge, on a going-forward basis and until cancellation of the recurring payments or your account, or until you request that the Subscription Service be cancelled by contacting customer service at support@trulyclear.com, all accrued sums on or before the payment due date for the accrued sums. The “Subscription Billing Date” is the date when you purchase your first subscription to the Subscription Service. For information about the Subscription Service fees, please visit www.trulyclear.com and log into your account. Your account will be charged automatically on the Subscription Billing Date all applicable fees for the next subscription period. Then, the subscription will continue unless and until you cancel or skip your subscription, or we terminate it. You must cancel your subscription before it renews in order to avoid billing of the next periodic subscription fee to your account. We will bill the subscription fee to the payment method you provide to us during registration (or to a different payment method if you change your account information).

Changing or Cancelling an Order

Our team works hard to process orders quickly so that you don’t have to wait. However, this also means that although we try our best to accommodate order modifications, we cannot guarantee them. 

Subscription cancellation and change requests must be received in your login area or via email.

You may cancel your subscription at any time after first placing an order with us by accessing your login area sending an email to support@trulyclear.com, provided at least one full business day prior to your next order and if you are not within any lock in period. If the order has been processed before you have cancelled, the order will still be delivered. Unfortunately, we cannot modify orders once they have been placed, including those included under our Subscription Service. All sales are final.

Returns:

Always contact us at support@trulyclear.com before returning orders. We accept returns within 30 days of delivery date for any product with at least 50% of the bar remaining. To complete your return, we require a receipt or proof of purchase, which should be included in the return shipment. Please do not send your purchase back without contacting us. We do not refund shipping and handling fees.

Return merchandise to:
Truly Clear – Returns Department
222 Yamato Road #106-300
Boca Raton, Florida 33431 USA

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You are responsible for the return shipping cost.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We refund the cost of goods sold less any Shipping & Handling fees. We will also notify you of the approval or rejection of your refund. If you receive a refund, the cost of return shipping will be deducted from your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.If you haven’t received a refund yet, first check your bank or credit card statement again. Contact your bank or credit card company- it may take some time before your refund is officially posted. If more than 14 days have passed and you still have not received your refund yet, please contact us at support@trulyclear.com.

Sale items:
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges:
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@trulyclear.com and return your item to:

Truly Clear
222 Yamato Road #106-300
Boca Raton, Florida 33431 USA

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.